Frequently Asked Questions

There are many reasons why you may have been mis-sold PPI. Some of the main points of mis-sale are detailed here .

If your claim is successful, you should be entitled to a full refund of the PPI premium(s) that you have paid, along with a further payment of interest.

If your claim is settled by either your policy vendor or if appropriate your policy provider, you can expect your claim to take 3 – 6 months. However, if we need to refer your case to either the Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS), your claim will take longer.

We work on a simple ‘No Win, No Fee' basis. In the event that we successfully obtain you an offer of compensation, we will charge you a success fee of 25% (including VAT). Furthermore, unlike most of our competitors we will limit our charge to a maximum amount of £2,500 (including VAT).

If your claim is rejected, we will not charge you anything for our services.

Vendside Limited are regulated by the Ministry of Justice in respect of regulated claims management activities; our registration is recorded on the website www.claimsregulation.gov.uk. As such, you can have confidence in instructing us to pursue a complaint on your behalf.

Vendside operate a clear and comprehensive complaints procedure, a copy of which is available via our website or upon request.

You are able to pursue a complaint about the mis-sale of your PPI, yourself free of charge. However, through instructing a Claims Management Company such as Vendside, you are able to benefit from the firms specialist knowledge and experience. Furthermore, as we correspond on your behalf, we are able to reduce the amount of time you will need to dedicate towards pursuing a claim.

If you have any other queries, or require clarification on any aspect of pursuing a complaint for the mis-sale of your PPI, please do not hesitate to contact us free of charge on 0800 068 1573. Alternatively, email us at ppienquiry@udmoffices.co.uk